Medical practices depend heavily on a team that is not only great at what they do and have a vast amount of professional experience – but also a team that knows how to work together.
Unfortunately, this is one of those things that many practices struggle with. As a business owner, you have to look for ways to improve the teamwork, boost communication, and ensure that their employees know the importance of working together.
Luckily, there are a few tried-and-tested ways to do exactly this and ensure that your patients are looked after by professionals who work smoothly as a team and as individuals. That way, you will have a more productive week of work and have some time freed up to attend to your patients.
1. Interview them thoroughly
While your main focus when interviewing candidates for the job may be to ensure that they have the necessary professional skills and experience, you should also focus on interpersonal skills.
Because medical professionals work so closely with people, it is important that they are able to communicate properly with the patients as well as with each other.
While they may become better at teamwork and communication while working, it’s important that they understand how vital this is to medical practices these days so that you avoid hiring someone who puts their own performances before the ones of the team.
Spend some time interviewing each candidate properly before making any final decisions. You’d want the kind of employees who value teamwork, always put the patients first, and know that working together as a team is way more beneficial to the patients than just running their own game.
2. Create a productive company culture
While the ones you hire will have a lot to say about how your business is operating, it is also important that you, as their manager, is able to create a healthy company culture.
Managing a medical practice is, after all, not that different from running any other business and the morale of your team needs to be focused on productivity and quality.
Try to find ways to improve each area of your practice and communicate this to your employees; when you take the first steps in the right direction, they tend to follow.
If you are focused on having more productive ultrasound exams, for example, you’d want to make an example out of it by investing in a high-quality ultrasound machine, celebrating the steps the team take in the right direction, and praising the individuals who put in that extra effort.
One of the best ways to create a productive company culture is, undeniably, to provide your team with incentives when they are excelling. Treat them to a lunch, for example, and let them know when they are doing a great job. However, ensure that there are no preferential treatments.
That way, you will send an effective signal in terms of how you’d like to see them work – and they will be happy to have some goals to work towards as well. It just makes it a lot easier for everyone to perform as well as they can and for your business to benefit from their productivity.
3. Provide them with training
Finally, the best kind of medical practices knows that learning is a lifelong process. Your employees are not done learning when you hire them; in fact, by considering them to have learned everything they can, your business is missing out on so much valuable knowledge.
Make sure that everyone has access to high-quality training and, if you’re able to, try to help them out with furthering their education as well or at least providing them with educational incentives/ benefits. With so much process in the medical field, it is definitely one of those areas where education and training should play a main part.
Start by having a look at this article to learn more about creating a company culture that wants to learn and that values the importance of spreading information. The better your team is at working together and communicating, the better they will be at training each other as well.
Remember to look particularly after the new employees, by the way, and provide them with a mentor if you’re able to so that everyone in your business is able to gain more knowledge and make each other better on the job.
Encourage them to continue learning and try to make it easier for the most driven ones to gain a specialization in a field or even to just attend a couple of courses. Your business will benefit so much from it which, of course, again benefits your patients as well.
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