Being a millennial, it means you are unfairly maligned at points, you are described as lazy, entitled, and apparently we expect something for nothing. Yet, the vast majority of career go-getting millennials find themselves working in customer service roles, namely contact centers.
This may not be how most people view a career, especially if you are working in an environment where your efforts are not recognized, but, for lots of people looking to make something of themselves, either in industries like insurance, or customer service, this is a necessary evil.Continue reading
When you think of your business, you probably think regarding your goods and services, and your profits. That, in a nutshell, is what most companies boil down to. But if you take all of the color out of life, then it looks terribly drab.
As such, you shouldn’t just think of your business as a profit-generating machine; you also need to recognize it in terms of its wider standing in the community.Continue reading