Every business undergoes challenges in many ways; it could be high competition, aggressive customers, economy, technology, demographics, etc. A high performing organization effectively maneuvers these challenges and comes out strong.
The key to high-performance and growth is to be found in the psychology & culture of an organization rather than in its mechanics. Emphasis should be placed in shifting the mindsets, emotional states, and behaviors of employees to a psychology that will create and deliver performance. However, most businesses focus the vast majority of their attention, energy, and resources on the mechanics of the company but this shouldn’t be so. It’s important to concentrate on the culture to ensure high performance.
Here are some features of a high performing organization
- A clear business strategy that brings value to customers and is different or unique from those of competitors
- Managers or leaders that exercise good control
- Structure and systems aligned to strategy and of course, customer service to its clients
- Mission, values, and goals that inspire people and bring out their best
- Efficient processes and procedures that help the business
- Positive culture of employees who solve problems when and where they occur.
- Engaged and knowledgeable employees
- Proper implementation and use of technology
- Teams that have the right resources to achieve success
- Open communication and information-sharing
Below are suggested ways you can achieve this positive outlook for your company.
1. Inclusion of all stakeholders
To have a high performing organization, you should be ready to involve all employees irrespective of their levels within the organization. This doesn’t end here, you should be willing to involve your clients as well because their feedback is paramount to the success of your business.
Improving the culture of your organization goes a long way in fostering good relationships which yield to a high performing organization. Improving the culture of the organization shouldn’t concentrate on just the leadership, try as much as possible to include other employees in decision making.
2. Define what success means to your organization
You want to explain to employees what success means to your organization so that they always have it at the back of their mind. Does success mean great sales, marketing, customer service, or making a profit? Does success mean time management and high deliverable? It’s good to communicate expectations to employees so that they are aware of how their performance will be measured.
3. Make your employees aware of the culture
It is not enough to write out the culture of your company or include it in your website; it should be lived. Some managers or employers go a long way in ensuring that they spell out expected behaviors of employees. This helps keep employees in check because they are sure of how they would be measured. It would be a good idea for employees to know certain types of behavior that may be rewarded. It also promotes consistency and helps establish guidelines for future reference.
4. Be transparent
Open up to employees to share ideas as this will help them feel as part of decision makers and improve engagement. This aids in inclusion and makes them more aware of financial standings. It will also be good to disregard behaviors and processes that are not working well for the success of the company. Take extra measures to communicate this with employees.
5. Standardize your processes
Ensure that processes are set and that employees are aware of the right process in which duties should be carried out. If training will be needed, invest in this because it will bring forth profit for your organization in the long run. Ensure that process guides are in place to help new hires navigate through things even after training. Process guides are really important for reference purposes and to ensure consistency in how things are carried out. Flow charts are usually the commonly accepted medium.
In conclusion, these are some ways to develop high performance within your organization. Also, the most important thing to note here is that communication is key. Ensure that you take a high look into the past and ways that a positive change can be implemented, go a step further in communicating this to other employees.
Furthermore, take time out to dig out your mission, vision, values, and policies. It’s not enough to write these things out. Are they being implemented? Taking time out to make intentional practices and promoting this in your company will go a long way in ensuring a high performing organization. The journey to a high performing organization is continuous and so never ending. These tips will guide you to achieve a high performing organization.